Virtual front desk
“I miss calls when I'm out on a job.”
A smart assistant answers your phone and website chat when you can't.
What we do
A smart assistant answers your phone and website chat when you can't. It books appointments, takes job details and texts back anyone whose call was missed.
- 01Calls answered when you can't pick up
- 02Website chat answered any time
- 03Appointments booked into your calendar
- 04A text back to anyone whose call was missed, and a summary for you
What you get
Every call answered, day or night, with a summary waiting for you.
How it works
You get a clear plan, in writing, before any work starts.
- 01
A quick chat
We go through the questions callers ask, how you book jobs and when you're usually busy.
- 02
A clear plan
We agree what the assistant says, what it books and when it hands over to you.
- 03
We set it up and tune it
We test it with you before it answers real customers, then keep improving it.
Pairs well with
Google Ads
“We need more customers, and fast.”
We run your Google ads, build the page they land on, and fine-tune everything every week.
You get
Your business at the top of Google when people are ready to buy.
Online booking, ordering & payments
“People keep calling just to book.”
We add online booking, ordering, file uploads or payments, so customers can do it themselves, any time of day.
You get
Fewer interruptions, and sales that happen while you're closed.
Instant job & payment alerts
“I never know when a job is done or an invoice is paid.”
Your phone or team chat gets a message the moment something important happens, plus a short daily summary.
You get
You always know what's going on, without having to ask.
Fair questions
Something else on your mind? Email us and we'll answer in plain words.
Do I need a new phone number?
Usually not. Calls you can't pick up are forwarded to the assistant, so customers keep calling the number they already know. We check your phone setup in the first chat.
What does the assistant say to callers?
Only what we agree on together: your services, your area, your hours and how you book. If a caller asks for something it shouldn't handle, it takes a message for you.
How do I see what happened?
You get a short summary of each call or chat, with the caller's details, so you can follow up when you're free.
Ready when you are
Tell us what's slowing your business down. We'll tell you where to start, in plain language.
vasia@sunstonesoft.com · Calgary