Website Maintenance → Bug Fixes & Support
Website Bug Fixes& Support Calgary
Something broken on your website? Contact form not working? Weird display issues? We fix website problems and provide ongoing support to keep things running.
When Your Website Isn't Working Right
Websites break. Forms stop sending emails. Pages display incorrectly. Features that worked yesterday don't work today. Buttons do nothing when clicked. Error messages appear. Shopping carts malfunction. The list of things that can go wrong is endless.
When problems happen, you need them fixed fast. A broken contact form means missed leads. A checkout that doesn't work means lost sales. Display issues that make your site look broken damage your credibility. The longer problems persist, the more they cost your business.
But finding someone to fix website issues isn't always easy. The original developer may not be available. Generic support services don't understand your specific site. And diagnosing problems yourself requires technical knowledge you may not have.
We provide expert support for website issues. Whether it's a small bug or a major malfunction, we diagnose the problem, explain what's happening, and fix it efficiently. No runaround, no endless tickets—just problems getting solved.
Our support covers sites we've built and sites we've inherited from other developers. If it's on the web, we can usually fix it.
Bug Fix & Support Services
The types of issues we help with.
How Support Works
Getting your website issues resolved quickly.
Report the Issue
Contact us with what's wrong. The more detail you can provide, the faster we can diagnose.
Tell us what's happening, when it started, what page it's on, and any steps to reproduce. Screenshots help. Even partial information helps us get started.
Diagnosis
We investigate to understand exactly what's wrong and why.
We reproduce the issue, check error logs, review recent changes, and identify the root cause. Sometimes it's obvious; sometimes it requires detective work.
Solution Development
We determine the best way to fix the problem.
Some fixes are straightforward. Others require evaluating multiple approaches. For significant issues, we'll explain options before proceeding.
Fix Implementation
We implement the fix, testing carefully to ensure it works.
We verify the fix resolves the reported issue without creating new problems. For complex changes, we may test on a staging copy first.
Verification
We confirm the issue is resolved and let you know it's fixed.
We test the fix ourselves and then confirm with you that everything is working correctly. If anything isn't right, we continue until it is.
Prevention
Where appropriate, we take steps to prevent the issue from recurring.
If the issue points to a larger problem—outdated software, configuration issues, or pattern of errors—we address that too.
Response Times
For maintenance plan clients, most non-urgent issues are addressed within 1-2 business days. Urgent issues (site down, security problems) get immediate attention regardless of time.
For one-time support requests, we respond within one business day to assess the issue and provide a quote for the fix.
Benefits of Professional Support
Why businesses trust us with their website issues.
Fast Resolution
We fix problems efficiently. Years of experience mean we diagnose issues quickly and implement effective solutions.
Expert Knowledge
We understand web technologies deeply. Complex issues that might stump generalists are routine for us.
No Make It Worse
DIY fixes often cause additional problems. We fix issues without creating new ones, and we back up before making changes.
Clear Communication
We explain what's wrong in terms you understand—not just technical jargon. You'll know what happened and how we fixed it.
Priority Access
Maintenance plan clients get priority support. When you have an issue, you're not waiting in a general queue.
Relationship Continuity
When you work with us regularly, we know your site. That context speeds up diagnosis and ensures fixes fit your specific setup.
Common Issues We Fix
Some problems we see frequently across Calgary business websites:
Contact Forms Not Sending: One of the most common issues. Forms appear to submit but emails never arrive. Usually caused by email configuration, hosting restrictions, or spam filter issues. We diagnose why emails aren't delivering and configure proper sending.
Plugin/Theme Conflicts: WordPress plugins don't always play nicely together. Updates can break compatibility. We identify which components are conflicting and resolve compatibility issues.
Display/Layout Issues: Elements displaying incorrectly, overlapping content, broken responsive design on mobile. We trace layout problems to their source and fix the styling.
Slow Performance: Sites that have become slow over time due to database bloat, accumulated cache issues, or resource-heavy plugins. We identify bottlenecks and optimize performance.
Update-Related Problems: Issues that started after an update—WordPress core, theme, or plugin. We identify what the update broke and either fix the incompatibility or roll back and find alternatives.
Security Issues: Signs of compromise, spam injection, malware symptoms, or account lockouts. We investigate, clean up problems, and secure against recurrence.
Website Support FAQ
Common questions about bug fixes and support.
For maintenance plan clients, bug fixes are included in the plan. For one-time fixes, we charge $75/hour with a 15-minute minimum for quick fixes. Most issues take 15-60 minutes. We provide estimates before proceeding on larger issues.
Have a question that's not answered here?
Call us at (403) 829-1452Need to Fix a Website Problem?
Tell us what's wrong. We'll diagnose the issue and get your site working properly.
